SHIPPING & RETURNS
As a consumer you have the right to cancel the order within 14 working days after the order has been delivered to you or after you have collected it. For return and dissolution you can contact our customer service (020 - 21 01 319). They will discuss the next steps with you and how the products will be returned.
If you want to exercise your right to cancel, you can use the cancellation form, which you can find here. You must fill in the cancellation form completely and send it along with the products that you return / hand over to the delivery person at the time of return. We ask you to make a copy of the return form and keep it for your own records. The amount paid by you for the returned products will be credited to your account within 14 days after you have made an appointment with customer service, unless we have agreed with you to pay at another time or to settle the amount to be returned.